A month ago a client walked into the office to tell us about her recent dental procedure. She arrived at her appointment expecting to have a root canal. Turns out the dentist did everything but remove the root, yet she was billed for a full root canal. Her oral pain was persistent, so she went to another dentist. He took Xrays and (shock!) the root was still there, fully intact. She came to me. I told her if they would refund part of her money (since she paid twice for the procedure) and give her $500 that would be fair. If the first dentist did that then I wouldn’t charge her more than one hour of work and the whole thing would be over. I called the first dentist’s employer…they acted like we were crazy. I sent them the x-rays showing the root was still there. They refused to reimburse her. I prepared a lawsuit. They sent it to legal counsel. We settled the case for $15,000.00. Our original demand was $3,000.00. They paid 5 times as much (and a lawyer) because the HR person was arrogant, rude and simply wouldn’t do the right thing.
If you need help call Keith Short and Associates. 618-254-0055 or visit us at www.siltrial.com